Most orders are prepared within this window before being handed to the delivery network.
Franks Clothing delivery
From order placed to outfit delivered.
Every order moves through preparation, dispatch and delivery. This page explains estimated timings, tracking, split shipments, address problems, customs and what to do when a parcel is delayed or missing.
Last updated: 17 June 2026
Transit time starts after dispatch and can vary by product, destination and delivery method.
Where tracking is available, the link is added to your shipping confirmation email.
Report a suspected lost parcel within 30 days of its estimated delivery date.
Delivery dates are estimates rather than guarantees. Business days exclude weekends and public holidays. Production demand, product availability, weather, customs and carrier disruption can affect the final arrival date.
How the estimated delivery time works
The estimated arrival date combines two stages:
Your order is checked and prepared. Most products leave this stage within 2–5 business days.
After dispatch, the parcel travels through the carrier network. Timing depends on its destination and service.
A local delivery company may complete the last part of the route, particularly for international orders.
Estimated delivery time = preparation time + shipping time. The estimate shown during checkout or in an order update is the best current prediction, not a guaranteed appointment.
Order preparation times
Most orders are prepared within 2–5 business days. Many are ready sooner, but timing can be longer during busy periods or for products requiring extra production steps.
An order containing several products may take longer when one item needs more preparation time. Orders placed after business hours begin processing on the next working day.
Preparation time is separate from delivery time and begins after the order and payment have been accepted.
Busy periods
Seasonal demand, major sales, public holidays and unusual order volumes can extend preparation or carrier transit. Updated estimates may be displayed during checkout or sent by email when available.
Shipping rates, methods and destinations
Available delivery methods and charges are shown at checkout after the delivery address and basket contents are entered. The price can vary by product type, quantity, destination and chosen service.
| Destination | Typical approach | What affects timing |
|---|---|---|
| United Kingdom | The delivery estimate and price shown at checkout apply to the specific basket and postcode. | Preparation, carrier service, postcode, peak demand and local disruption. |
| Europe | International delivery options are shown where available for the destination. | Preparation, cross-border transit, customs processes and local delivery networks. |
| Rest of world | Availability and price depend on the country, product and any carrier restrictions. | Longer transit, customs clearance, import restrictions and final-mile delivery. |
Some products cannot be sent to every country or address. A delivery option may be unavailable when the product, destination or local restriction is unsupported.
Tracking your order
When tracking is available, you will receive a shipping confirmation with a tracking link after the parcel is dispatched. Tracking can take up to 24 hours to show its first meaningful update.
International parcels can move between carrier networks. The original tracking page may show a second number or the name of the local company completing delivery.
A shipping confirmation means the parcel has entered the delivery process. It does not mean it will arrive on the same day.
Why an order may arrive in separate parcels
Products from one order may be sent separately. This can happen when items have different preparation requirements, are available in different locations, use different packaging or need different carrier services.
You may receive more than one dispatch email and tracking number. A delivery charge shown at checkout covers the shipping arrangement offered for the full order, even where separate parcels are used.
One parcel arriving does not always mean the whole order has been delivered. Check every dispatch email and tracking link before reporting an item as missing.
Delivery addresses and changes
Check the full address before placing the order, including house number, flat or unit number, postcode and country.
Contact us immediately when an address is wrong. We may be able to change it before preparation or dispatch begins, but an amendment cannot be guaranteed after the order is accepted.
Once a parcel has been handed to the carrier, Franks Clothing may be unable to redirect it. A new delivery charge can apply when an order is returned after an incomplete, incorrect or undeliverable address was supplied.
PO boxes and collection points
Support depends on the product, destination and carrier. Use a standard residential or business address where possible. The checkout will show whether a supplied address can be accepted.
Customs, taxes and import charges
International orders can be subject to customs checks, import tax, duties or handling charges imposed by the destination country or delivery company.
Unless the checkout clearly states that duties are included, the recipient is responsible for charges requested by customs or the local carrier. Franks Clothing does not control these charges or the time taken for customs clearance.
A parcel refused for unpaid import charges may be returned or disposed of under the carrier’s rules. Original delivery charges and customs fees may not be recoverable.
Delayed and missing parcels
Estimates can be missed through weather, customs delays, public holidays, carrier backlogs or local disruption. Tracking can pause for several days between scans, particularly on international routes.
When an order is only one or two days past its estimate:
- Check the tracking link and any local-carrier number shown there.
- Check safe places, reception areas, neighbours and collection points.
- Confirm the delivery address in your order confirmation.
- Allow a little extra time for a delayed scan or final-mile handover.
Contact Franks Clothing when the parcel remains missing or tracking has not moved for an unusual period. A suspected lost-in-transit order must be reported within 30 days of its estimated delivery date.
We will review the tracking and may ask the carrier to investigate. When a parcel is confirmed as lost and the claim is accepted, we will arrange an appropriate remedy, such as a replacement or refund.
Tracking shows delivered
Check the delivery photograph or note, safe places, neighbours, reception and the local carrier first. Contact us quickly when the parcel still cannot be found. Each report is reviewed using the carrier record and available delivery evidence.
Parcels returned to sender
A parcel can be returned when:
- The address is incomplete, incorrect or rejected by the carrier.
- The recipient refuses the parcel.
- The parcel is not collected from a depot or collection point.
- Required customs charges are not paid.
- The carrier cannot complete delivery after its permitted attempts.
Contact us after receiving a return notification. Returned parcels can take several weeks to complete the return route. Once the return is confirmed, we will explain the available next step.
A new shipping charge may apply where the parcel was returned following an incorrect address, refusal, unpaid charges or failure to collect. Reply within 30 days of our return notification when you want an eligible parcel sent again.
Items damaged during delivery
Contact us within 30 days of receiving the parcel when an item arrives damaged. Include:
- Your order number.
- A clear photograph of the full item.
- Close-up photographs of the damage.
- Photographs of the outer and inner packaging.
- A photograph of the shipping label where possible.
Keep the item and packaging until the claim has been reviewed. We may arrange a replacement, refund or another appropriate remedy after assessing the evidence.
For unwanted or incorrectly sized items that arrived in good condition, use the separate Returns & Refunds Policy.
Delivery questions
Quick shipping answers
Common questions about dispatch, tracking and parcel delivery.
Does the estimated delivery date include preparation?
Yes. The estimate should combine the time needed to prepare the order and the expected carrier transit time.
Why did I receive only part of my order?
Products can be sent in separate parcels when they have different preparation, packaging or delivery requirements. Check for more than one dispatch email or tracking number.
Can I change the address after ordering?
Contact us straight away. A change may be possible before preparation or dispatch begins, but it cannot be guaranteed once processing has started.
Why has my tracking not updated?
The first scan can take up to 24 hours, and later scans can pause during transit, customs processing or handover to a local carrier.
Will I pay customs charges?
International charges depend on the destination and delivery option. Unless checkout says duties are included, import taxes, duties or handling fees are the recipient’s responsibility.
When should I report a parcel as lost?
Contact us when it is meaningfully past the estimate and the usual delivery checks have not located it. Reports must be made within 30 days of the estimated delivery date.
Need help with a delivery?
Send us your order number.
Include the tracking status and a short description of the problem so we can review the shipment.