Franks Clothing customer care

Need a hand? Talk to Franks.

Questions about an order, sizing, delivery or a product? Send us the details below and we will point you in the right direction.

Send a message Delivery help Returns help

Response time Usually within 1–2 working days

Busy periods can take a little longer, but every genuine message is reviewed.

Order support Include your order number

It helps us find the purchase and review tracking, products or payment details faster.

Delivery issue Send the tracking status

Tell us what the carrier page says and when the parcel was expected to arrive.

Before you message

Send the details that help us help you.

Pick the closest enquiry type and include anything useful, such as an order number, product name, size or tracking update.

Order enquiries Include the order number and email address used at checkout.

Sizing help Share the product name, size you are considering and measurements from a similar garment.

Returns and faults Attach clear photos when an item is damaged, incorrect or has a print issue.

Shipping questions Include the tracking link or latest carrier message where available.

Do not send a return without contacting us first.

The address printed on a parcel may not be the correct return address. Wait for the return instructions before posting anything.

Send a message

Contact Franks Clothing

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Quick answers

You may find the answer here first.

Common questions about orders, changes, delivery and returns.

Can I change or cancel an order after placing it?

Contact us straight away. A change or cancellation may be possible before preparation starts, but it cannot be guaranteed once the order is being processed.

Where can I find my order number?

It appears in the order confirmation email and inside your account where the order was placed through a registered customer account.

How long does a reply take?

Most messages receive a reply within one or two working days. Busy periods, weekends and public holidays can extend that time.

Can I return an item to the address on the parcel?

No. Contact us before sending a return. The address on the original parcel may not be the correct place for returned goods.

What photos should I send for a faulty item?

Send a clear photo of the whole item, close-ups of the issue, the packaging and the shipping label where relevant.

My tracking has stopped updating. What should I do?

Check for a local carrier number, safe place, neighbour or collection point. Send us the order number and tracking status when the parcel remains delayed.

Helpful information

Policies and guides

Delivery Shipping Policy

Preparation times, tracking, split parcels, customs and delayed deliveries.

Read shipping policy Returns Returns & Refunds

Change-of-mind returns, faults, lost parcels and refund timing.

Read returns policy Fit Size Guide

How to measure clothing, compare fits and choose the right size.

Read size guide