01
Choose at checkout
The delivery methods currently available for your order and address are shown by WooCommerce during checkout.
Order information
Delivery
How delivery options, fulfilment estimates and order updates work at Franks.
02
Order preparation
Your confirmation records the order details. Products using different fulfilment methods may have different preparation times.
03
Dispatch updates
When carrier information is available, it is normally provided in the dispatch email or within the order details under My Account.
Delivery information
Delivery prices and availability
The definitive delivery charge and available service are calculated at checkout from the basket and destination. Do not rely on an older screenshot or promotional message when checkout shows different information.
Orders containing multiple products
Items can use different suppliers or fulfilment methods. Where this applies, products may arrive separately and individual dispatch updates may be issued.
Address accuracy
Check the complete delivery address before submitting payment. Contact Franks promptly if an error is discovered, although an amendment cannot be guaranteed after processing begins.
Delays
Carrier disruption, address issues and fulfilment demand can affect estimates. Review the latest order and carrier updates before requesting assistance.
Already placed your order?
Use your order number and billing email to review its WooCommerce status.
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