Help centre
Frequently Asked Questions
Answers about ordering, products, delivery, returns and account information.
Ordering
How do I know my order was received?
WooCommerce sends an order confirmation to the billing email entered at checkout. You can also review the order under My Account when it is connected to your account.
Can I change an order after checkout?
Contact Franks as soon as possible with the order number. A change cannot be guaranteed once payment or fulfilment processing has started.
Which payment methods are available?
The current payment methods appear securely during checkout. Availability can depend on the order, currency and billing information.
Products and sizing
Where can I find product measurements?
Start with the Size Guide, then follow any product-specific fit notes or measurements shown on the product page.
What does fragrance-inspired streetwear mean?
It describes clothing and editorial collections shaped around atmosphere, notes, mood and personal style. Franks clothing is not presented as being affiliated with unrelated fragrance brands.
How can I check product availability?
The product page shows the options currently available to purchase. An unavailable option cannot be ordered unless WooCommerce explicitly permits backorders.
Delivery and tracking
How do I view my order status?
Open Track Your Order and enter the order number and billing email used during checkout.
Where will I find courier tracking?
If carrier tracking is available, it is normally included in the dispatch email or the order details within My Account.
When will my order arrive?
Review the delivery estimate presented during checkout and any later dispatch update. Different fulfilment methods can produce different timelines.
Returns
Can every product be returned?
Eligibility depends on the product condition, product type and the published return conditions. Review the Returns page before sending anything back.
Should I return an item without contacting Franks?
No. Follow the current instructions on the Returns page so the return can be matched to the correct order.
My Account
Do I need an account to track an order?
No. The Track Your Order form accepts the order number and billing email. An account provides an additional place to review connected orders and addresses.
How do I reset my password?
Open My Account and select the lost-password option. WordPress sends the reset instructions to the account email.