Privacy Policy

Who controls your information

Franks Clothing is responsible for the personal information described on this page. The contact address for privacy questions is the email shown above.

Information we may collect

• Account, identity and contact details you submit.
• Order, payment status, delivery and returns information.
• Messages sent through email or customer support.
• Technical and usage information produced when the website is used.
• Marketing preferences and consent records.

How information is used

Information is used to provide the website, process orders, arrange delivery, manage returns, prevent fraud, answer enquiries, maintain business records, improve the service and send marketing where the required permission exists.

Payments, fulfilment and service providers

Franks may share the information needed to complete an order with payment processors, WooCommerce services, hosting and security providers, delivery partners, fulfilment providers and other suppliers that help operate the store. These providers receive only the information needed for their role and process it under their own terms or agreed instructions.

Retention and security

Personal information is kept only for as long as it is reasonably needed for the purpose for which it was collected, legal and accounting obligations, disputes and fraud prevention. Franks uses appropriate technical and organisational measures to protect the site and customer information.

Your choices and rights

Depending on the law that applies, people may have rights to access, correct, erase, restrict or object to certain uses of their information, and to withdraw consent. A request can be made using the privacy contact above. Identity may need to be verified before a request is completed.

Changes to this policy

This policy may be updated when the website, service providers or legal requirements change. The version published on this page is the current version.