Order confirmed
Your order is received by WooCommerce and a confirmation is sent to the billing email used at checkout.
Order help
Track Your Order
Enter your order number and billing email to view the latest WooCommerce order status. Your order number is included in your confirmation email.
What to expect
From order to delivery
Preparing your order
Available order-status updates appear in the tracking form above. Dispatch timings depend on the products in the order.
Dispatch and delivery
When carrier tracking is available, use the link or tracking number supplied in your dispatch email or account order details.
Customer service
Tracking questions
The tracking form uses your WooCommerce order number and billing email. It does not require an account.
Where can I find my order number?
Check the order confirmation email sent after checkout. The number also appears under Orders when you sign into My Account.
Why is the tracking form not finding my order?
Confirm that the order number and billing email exactly match the details used at checkout. Avoid adding extra spaces.
Does this show live courier tracking?
The form shows the WooCommerce order status. If carrier tracking is available, the tracking link or number is normally provided in the dispatch email or order details.
My order says processing. What does that mean?
Processing normally means payment has been received and the order is being prepared. Product-specific fulfilment times may vary.
What if my delivery is later than expected?
Review the delivery estimate and any carrier updates first. If the expected window has passed, contact Franks with your order number.
Can I change or cancel an order?
Contact Franks as quickly as possible. Changes cannot be guaranteed once fulfilment has started.
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